Privacy policy
This policy explains what personal information SEI collects when you use the SEI website and streaming service, why we collect it, and the choices you have. We follow South Africa's Protection of Personal Information Act (POPIA).
Who we are
SEI is run by SEI Media Group ([Registered company name and registration number]), [Physical address]. We are the responsible party for your personal information.
Our Information Officer is [Information Officer name]. You can reach them at [privacy email, e.g. privacy@seimediagroup.com].
What we collect
| Information | When | Why |
|---|---|---|
| Name, email address and password (stored scrambled, never in plain text) | When you create an account | To run your account and let you sign in |
| Region (South Africa, Nigeria, Ghana or Global) and plan | When you choose them | To show the right matches, prices and picture quality |
| Matches you play and when | When you press Watch while signed in | To keep your watch history across devices |
| Items in your bag and plans you asked to be notified about | When you add them | To keep your bag and tell you when paid plans open |
| Marketing choice | When you sign up or change it | To send match and offer emails only if you said yes |
| Sponsor views and clicks, counted per slot | Only if you allow analytics | To report totals to sponsors. These counts are not linked to your name or account. |
| Technical details such as IP address and browser type | Every visit | To keep the service secure and working, and to stop abuse such as repeated sign-in attempts |
We don't collect payment card details. When paid plans open, payments will be handled by a licensed payment provider, and we will update this policy before that happens.
Legal grounds
- Running the service you asked for: your account, plan, watch history and bag.
- Your consent: marketing emails, analytics and embedded YouTube video. You can withdraw consent at any time.
- Our legitimate interest in keeping SEI secure and preventing abuse.
Who we share it with
We don't sell your personal information. We only share it with service providers that help us run SEI:
- DigitalOcean, which hosts our servers. Information may be stored outside South Africa, with protections that meet POPIA's requirements.
- YouTube (Google), which streams the matches. When you play a match, YouTube receives your IP address and may set its own cookies. We use YouTube's privacy-enhanced mode.
- Google Fonts and Unsplash, which serve the site's typeface and photography. They receive your IP address when your browser loads them.
- Our email provider, which sends password reset emails and, if you agreed, match and offer emails.
We may also share information when the law requires it.
How long we keep it
- Account information: until you delete your account.
- Watch history: the latest 100 matches.
- Password reset links: they expire after 60 minutes and are deleted afterwards.
- Server backups: 14 days.
Your rights
You can ask us what personal information we hold about you, and ask us to correct or delete it. You can object to processing and withdraw consent. You can change your name and password, and delete your account, yourself on the Account page. For anything else, email [privacy email, e.g. privacy@seimediagroup.com].
If you're unhappy with how we handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.
Security
Passwords are stored scrambled with bcrypt. The site uses HTTPS, and sign-in attempts are rate-limited. When you change your password, other devices are signed out.
Children
SEI accounts are for people aged 18 and older. Younger viewers can watch with a parent or guardian who holds the account. If you think a child has given us personal information, contact us and we'll delete it.
Changes
We'll post changes on this page and update the date at the top. If a change is significant, we'll tell account holders by email.